If you think you want to cancel but aren’t entirely sure, that’s fine of course. In fact, you can use the threat of canceling to negotiate a better deal: just tell the rep something like “I’m going to have to cancel because my bill has gotten too high” and listen to what happens.
You can theoretically get out of the fee by demonstrating a breach of contract on their part — for instance, if you’ve faced unreasonable outages or shoddy service — but the fine print of the contract you signed gives Dish Network nearly all the advantages. Read it closely and be persistent if you hope to get your fee eliminated or reduced. [4] X Research source If you’re approaching the end of your contract, it’s probably best to just bite the bullet and wait until it’s about to expire before canceling. [5] X Research source
In theory, you can try to cancel your service by emailing Dish at care@dish. com. But it’s safe to assume that you’ll have to do the dirty work of canceling over the phone. If you want to temporarily suspend your service instead of canceling it altogether, call 888-876-7918.
The customer retention agent will try to draw out additional information from you, looking for weak spots in your resolve that they can exploit. They’ll ask things like “Are you interested in getting more channels for less money?” and “What can I do to improve your Dish experience?”
Expect the agent to be persistent — they earn commissions for each cancellation they prevent — but don’t tolerate bullying or rude behavior. Remain calm, but demand to speak to a supervisor. Take names and keep details of your call experience.
If 5 or 6 days have passed and you haven’t gotten a return box yet, call customer service and make sure one will be coming soon. Refer to your notes from your cancellation call if necessary.
Attach the return label to the outside of the box and arrange for a pickup by the delivery service (e. g. , UPS) listed on it. Make sure the box is picked up within 10 days of your cancellation date, or Dish will tack penalty charges onto your account.
If you have any questions or concerns, call Dish Network Customer Service again and calmly demand a satisfactory explanation. Utilize your notes from your previous call(s) as needed.
